Client Terms

These terms apply to sign shops, designers, contractors, and other companies (“client”, “you”) that send jobs to Media Installers. You accept them when you open a trade account or accept a quote. Your acceptance is recorded with the date and time.

1. Trade-only service

Media Installers provides installation, and design and print when requested, to businesses in the sign and graphics trade. We work behind you, not for your end customer.

2. Your client stays yours

Neither Media Installers nor our installers will ever solicit your client. On-site contact is for the job only, and that commitment is in writing. Our members agree to this in their Member Agreement.

3. Quotes and acceptance

• We quote each job from the information you send. Depending on the work, pricing may be a flat price, a price per square foot, or an hourly rate, plus any equipment rental, lift, or permit costs listed on the quote.
• Quotes are valid for 30 days unless the quote says otherwise.
• Accepting a quote online, by email, or by purchase order creates the agreement for that job under these terms.
• If site conditions differ from what was described, such as surface condition, size, access, or removal needs, we may need to revise the quote before work continues.

4. Payment terms and accounts payable

• Your payment terms are shown on your quote, from due on receipt to net 90, based on your account.
• We send your accounts payable contact a heads-up when a quote is accepted, so the invoice is expected.
• If your company needs a PO, vendor forms, or a tax-exempt certificate, give them to us before the job is scheduled.
• Some jobs need a deposit. If so, it is shown on the quote and is due before scheduling.
• Past-due invoices may be charged a late fee as stated on the quote or invoice, and we may pause scheduling on the account until it is current.

5. Changes and change orders

Changes to scope, files, quantities, or dates go through the job updates thread or by email. If a change affects the price or schedule, we send a change order. Work on the change starts once you approve it.

6. What you provide

• Accurate job details, measurements, and site photos.
• Final, approved artwork. You are responsible for spelling, content, and the rights to use any artwork, logos, or images.
• Site access at the scheduled time, and a contact on site or by phone.
• Surfaces that are clean, dry, and ready for install, unless prep or removal is included in the quote.
• Any permits, landlord approvals, or HOA approvals the job needs, unless we agree in writing to handle them.
• If you supply the materials or print, they must arrive on time, correct, and undamaged.

7. Scheduling, delays, and return trips

• We schedule around weather, site readiness, and material delivery, and will tell you quickly if a date has to move.
• If the crew arrives and cannot work because the site is not ready, materials are missing or wrong, or access is not available, a return-trip charge may apply as stated on the quote.
• If you cancel after the crew has been scheduled, you may be charged for prep, materials, and travel already committed.

8. Materials and print we did not produce

When you supply the print or materials, we are responsible for installation workmanship only. We are not responsible for print quality, color, sizing, or material defects in items we did not produce.

9. Workmanship

We stand behind our installation. Report workmanship issues in writing within 30 days of completion, with photos, and we will inspect and correct problems caused by our installation at no charge. This does not cover damage from weather, accidents, misuse, surface failure, or material defects outside our control.

10. Completion, photos, and sign-off

We send completion photos when the job is done, with a link to sign off or tell us about any problem. Sign-off is your feedback on the finished install. It does not delay payment: the invoice is due on your payment terms once the work is complete. If there is a workmanship problem, we fix it under section 9.

You can use them with your client. We may also use completion photos in our own portfolio unless the job is white-label or you ask us not to.

11. White-label jobs

On request, crews work unbranded and Media Installers’ name stays off paperwork that your client sees. Tell us on the job request or in your account preferences.

12. Working with our installers

Our installers are part of a managed network. For work introduced through Media Installers, you agree not to hire or contract our members directly, without going through us, for 12 months after their last job for you. This does not apply to installers you already worked with directly before they did a Media Installers job for you.

13. Insurance

Our installers carry insurance that we verify. Certificates of insurance, including naming you as additional insured, are available on request before the job.

14. Limitation of liability

To the extent the law allows, our total liability for any job is limited to the amount you paid for that job, and we are not liable for indirect or consequential losses, such as lost profits or business interruption.

15. Electronic acceptance

Checking the terms box on our forms, or accepting a quote online, counts as your signature. We keep a record of the date and time and who accepted.

16. Changes and governing law

We may update these terms. Jobs already accepted stay under the version in place when you accepted. These terms are governed by Missouri law, with disputes handled in the courts serving St. Louis, Missouri.

17. Contact

Jobs and quotes: jobs@mediainstallers.com. Billing: billing@mediainstallers.com. Phone: 314.502.2041.