This policy explains what information Media Installers collects through mediainstallers.com, how we use it, and the choices you have. Questions: hello@mediainstallers.com.
1. Information we collect
Information you give us
- Contact and account details: name, company, job title, email, phone, city, state, and password.
- Member profiles: skills, service area, equipment, certifications, references, rates, availability, portfolio, and insurance details, including certificates you upload.
- Client and billing details: company information, accounts payable contacts, PO and vendor requirements, and tax-exempt certificates.
- Job information: job descriptions, addresses, dates, photos, artwork, drawings, and messages.
- Tax information: W-9 details from members we pay.
Information collected automatically
Like most websites, we collect basic technical data such as IP address, browser type, pages visited, and cookies needed to keep you logged in. We may use analytics and marketing tools, such as HubSpot, to understand how the site is used.
2. How we use it
- To review applications and manage member and client accounts.
- To quote, schedule, assign, and complete jobs.
- To verify insurance and certifications.
- To invoice clients and pay members.
- To send job, account, and service emails.
- To improve the website and our service, and to keep it secure.
- To meet legal, tax, and accounting obligations.
3. Who we share it with
- Assigned members: the installer or designer on a job gets the job details they need to do the work, such as the site address, on-site contact, files, and instructions.
- Clients: clients may see the name of the crew lead assigned to their job, completion photos, and certificates of insurance when requested.
- Service providers: companies that host the site, send email, and run our business tools, who only use the data to provide those services.
- Legal reasons: when required by law, or to protect our rights, safety, or property.
We do not sell your personal information.
4. Job listings
Public job listings show general details only, such as type of work, city, state, and dates. Client names, end customer names, and exact addresses are never shown publicly.
5. Cookies
We use cookies to keep you logged in and to understand site traffic. You can block or delete cookies in your browser, but some features, such as your account dashboard, may not work without them.
6. How long we keep it
We keep account and job records while your account is active and as long as needed for tax, accounting, insurance, and legal purposes. You can ask us to delete your account, and we will remove what we are not required to keep.
7. Security
We use reasonable safeguards, including encrypted connections and restricted access to member, client, and job records. No system is perfectly secure, so please use a strong password and keep it private.
8. Your choices
- Update most of your information any time in your account dashboard.
- Ask for a copy of your information, a correction, or deletion by emailing hello@mediainstallers.com.
- Unsubscribe from marketing emails with the link in the email. Job and account emails are part of the service.
9. Children
This site is for businesses and adults. We do not knowingly collect information from anyone under 18.
10. Changes
We may update this policy. The date at the top shows the latest version.
11. Contact
Media Installers, St. Louis, Missouri. hello@mediainstallers.com, 314.502.2041.
